Refund policy

Refund Policy

We hope you love your order! However, if you’re not completely satisfied, you may return your item within 14 days of receiving your order.

Return Conditions

To be eligible for a return, your item must:

• Be unworn and unused.
• Have no makeup, fake tan, perfume, stains, or any other marks.
• Be in its original condition with any tags still attached (where applicable).

Unfortunately, we cannot accept returns for items that show signs of wear, damage, or use.

Return Postage

Customers are responsible for the cost of returning items. We do not provide free return shipping.

To arrange a return, please email lizzieloucustomercare@outlook.com with your order number and reason for returning. We will provide the return address and further instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow several working days for your bank or payment provider to process the refund after it has been issued.